What is your HDA internal IP address?
If you're unsure, you can see it in your
Amahi.org Control Panel.
It should start with one of:
What is your HDA Home Domain? (Note that the default is amahi.net)
If you are unsure, you can see it in your Amahi.org Control Panel.
nslookup hdaDoes it result in something like this (verify the parts in red):
Server: Address: #53 Name: hda. Address:
Execute the following commands on the HDA itself, using either SSH, or a Terminal:
su -(enter the root password)
fpaste --sysinfo
nslookup hda
cat /etc/resolv.conf
ip addr
systemctl status dnsmasq
netstat -an | grep :53
Good Luck! Thanks for choosing Amahi.
Execute the following command on the HDA itself, using either SSH, or a Terminal:
ping -c 1 router
Does it result in something like this (verify the parts in red):
PING router. () 56(84) bytes of data.
64 bytes from router. ( ): icmp_seq=1 ttl=xxx time=0.xxx ms
--- router. ping statistics ---
1 packets transmitted, 1 received, 0% packet loss, time 1ms
rtt min/avg/max/mdev = 0.xxx/0.xxx/0.xxx/0.000 ms
If you have multiple network adapters on your server (maybe an onboard, and a PCI), make sure the cable is plugged in the correct adapter. If you're using Amahi, it needs to be plugged in the adapter identified as eth0. Trying to plug the cable in the other adapter, then retrying the last test, wouldn't hurt!
If the above doesn't help, execute the following commands on the HDA itself, using either SSH, or a Terminal:
netstat -nr
arp -a
traceroute -q 1 -m 5 router
Good Luck! Thanks for choosing Amahi.
Execute the following command on the HDA itself, using either SSH, or a Terminal:
ping -c 1 8.8.8.8
Does it result in something like this (verify the parts in red):
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_seq=1 ttl=xxx time=x.xxx ms --- 8.8.8.8 ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 1ms rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms
Execute the following commands on the HDA itself, using either SSH, or a Terminal:
netstat -nr traceroute -q 1 8.8.8.8
Good Luck! Thanks for choosing Amahi.
Execute the following command on the HDA itself, using either SSH, or a Terminal:
ping -c 1 amahi.org
Does it result in something like this (verify the parts in red):
PING amahi.org (66.165.251.199) 56(84) bytes of data. 64 bytes from mail.amahi.org (66.165.251.199): icmp_seq=1 ttl=xxx time=x.xxx ms --- amahi.org ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 1ms rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms
Execute the following commands on the HDA itself, using either SSH, or a Terminal:
su - (enter the root password) systemctl status dnsmasq nslookup amahi.org nslookup amahi.org 66.165.251.199 traceroute -q 1 66.165.251.199
Good Luck! Thanks for choosing Amahi.
curl http://hda
Does it result in this:
<html><body>You are being <a href="http://hda/user_sessions/new">redirected</a>.</body></html>
Execute the following commands on the HDA itself, using either SSH, or a Terminal:
su - (enter the root password) service httpd status curl -s -i http://hda | head -100 tail -20 /var/hda/platform/logs/error_log tail -20 /var/hda/platform/logs/access_log date
Good Luck! Thanks for choosing Amahi.
After having deactivated the DHCP on your router, you'll need to renew the IP address of a client computer you'll use for the rest of the tests.
Once that's done, execute the following command on that client computer, using either a command prompt, or a Terminal:
nslookup hda.
Does it result in something like this (verify the parts in red):
Server: Address: #53 Name: hda. Address:
Make sure that the DHCP server is disabled on your router, that there is no other DHCP server on your network (another router or Access Point maybe?), and that you correctly renewed your IP address.
If you can't stop using another DHCP server, you'll need to set the DNS server of your client computer to .
Still having issues? Execute the following command on the client computer, using either a command prompt, or a Terminal:
nslookup hda.
Good Luck! Thanks for choosing Amahi.
Execute the following command on the client computer, using either a command prompt, or a Terminal:
nslookup hda
Does it result in something like this (verify the part in red):
Server: Address: #53 Name: hda. Address:
Make sure that the DHCP server is disabled on your router, that there is no other DHCP server on your network (another router or Access Point maybe?), and that you correctly renewed your IP address.
If you can't stop using another DHCP server, you'll need to set the domain name of your client computer to
Still having trouble? Head over to the Amahi IRC channel, and ask one of the folks there for help.
Good Luck! Thanks for choosing Amahi.
Execute the following command on the client computer, using either a command prompt, or a Terminal:
On Windows:
ping -n 1 router
On Mac OS X or Linux:
ping -c 1 router
Does it result in something like this (verify the parts in red):
PING router. () 56(84) bytes of data. 64 bytes from router. (): icmp_seq=1 ttl=xxx time=0.xxx ms --- router. ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 1ms rtt min/avg/max/mdev = 0.xxx/0.xxx/0.xxx/0.000 ms
Execute the following commands on the client computer, using either a command prompt, or a Terminal:
On Windows:
route print arp -a tracert -h 5 router
On Mac OS X or Linux:
netstat -nr arp -a traceroute -q 1 -m 5 router
Good Luck! Thanks for choosing Amahi.
Execute the following command on the client computer, using either a command prompt, or a Terminal:
On Windows:
ping -n 1 8.8.8.8
On Mac OS X or Linux:
ping -c 1 8.8.8.8
Does it result in something like this (verify the parts in >red):
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data. 64 bytes from 8.8.8.8: icmp_seq=1 ttl=xxx time=x.xxx ms --- 8.8.8.8 ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 1ms rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms
Execute the following commands on the client computer, using either a command prompt, or a Terminal:
On Windows:
route print tracert 8.8.8.8
On Mac OS X or Linux:
netstat -nr traceroute -q 1 8.8.8.8
Good Luck! Thanks for choosing Amahi.
Execute the following command on the client computer, using either a command prompt, or a Terminal:
On Windows:
ping -n 1 amahi.org
On Mac OS X or Linux:
ping -c 1 amahi.org
Does it result in something like this (verify the parts in red):
PING amahi.org (66.165.251.199) 56(84) bytes of data. 64 bytes from mail.amahi.org (66.165.251.199): icmp_seq=1 ttl=xxx time=x.xxx ms --- amahi.org ping statistics --- 1 packets transmitted, 1 received, 0% packet loss, time 1ms rtt min/avg/max/mdev = x.xxx/x.xxx/x.xxx/0.000 ms
Execute the following command on the client computer, using either a command prompt, or a Terminal:
nslookup amahi.org
Good Luck! Thanks for choosing Amahi.
If you are still having problems (or you just want to chat), stop by the Amahi IRC channel.